Overview
Effective date: 20 May 2025
Thank you for shopping with BoxU Limited. This Shipping Policy explains how we handle shipping and delivery for orders placed through our website www.ukboxu.com.
Shipping Destinations
We currently ship to:
- United Kingdom (mainland and Northern Ireland) only
Shipping Costs
Shipping costs are calculated at checkout and depend on your location, order size, and shipping method selected.
Free shipping may be offered for orders above a certain amount, as indicated on our website.
Processing Times
We aim to process and dispatch orders within 3-5 business days of order confirmation, excluding weekends and public holidays.
During peak periods (e.g. holidays, sales), processing times may be longer.
Delivery Estimates
|
Destination |
Estimated Delivery Time |
|
Standard Delivery |
Delivered 2-4 days after dispatching |
|
Nominated Day Delivery |
Delivered on the date of your choice |
Please note that these are estimates and actual delivery times may vary due to factors beyond our control (e.g. customs delays, courier disruptions).
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
You may also track your order on our "Track Your Order" page.
Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us within “7 days” of delivery with your order number and photos (if applicable). We will assist you in resolving the issue.
Brand Disclaimer (For Certain Products)
Some products (e.g. IKEA, Dyson, Philips) may be sourced via parallel import. While all items are genuine and new, warranty coverage may differ from the brand’s official UK warranty. Please see our [Terms & Conditions] and [Return & Refund Policy] for details.
Contact Us
If you have any questions about shipping, please contact:
BoxU Limited
Email: support@ukboxu.com
Address: (Office Only) Castle Park View, Castle Street, Bristol, BS2 0ND.
We’d love to hear from you!
Thank you for choosing BoxU Limited – your trusted source for quality products.