Overview
Effective date: 20 May 2025
This Privacy Policy describes how BoxU Limited ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website www.ukboxu.com (the "Site"), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Information We Collect
We collect personal data that you voluntarily provide when:
- Placing an order (e.g. name, billing/shipping address, phone number, email address)
- Signing up for newsletters
- Contacting us via the website or email
- Creating a customer account
We may also collect data automatically through:
- Cookies and similar technologies
- Analytics tools (e.g. IP address, browser type, time spent on pages)
How We Use Your Information
We use your personal information to:
- Fulfil and manage your orders and payments
- Communicate with you (order updates, customer service)
- Provide marketing (with consent)
- Analyse site performance and improve our services
- Comply with legal obligations
Sharing Your Information
We may share your information with trusted third parties, including:
- Shopify Inc. – our ecommerce platform provider
- Payment processors – such as Stripe, PayPal, Klarna
- Shipping carriers – Royal Mail, DPD, etc.
- Marketing and analytics services – such as Google Analytics, Facebook Pixel
All third parties are required to respect your data and comply with relevant data protection laws.
Cookies
We use cookies to:
- Improve your browsing experience
- Enable cart and checkout functionality
- Collect anonymous analytics data
You can control cookie preferences via your browser settings. For detailed information, please refer to our Cookie Policy.
Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to processing or request restriction
- Withdraw consent at any time (for marketing)
- Lodge a complaint with the “Information Commissioner’s Office (ICO)“
You can exercise these rights by contacting us at the email below.
Data Retention
We retain personal data for as long as necessary to provide services and comply with legal obligations (e.g. tax, accounting, fraud prevention).
International Data Transfers
Your data may be processed outside the UK (e.g. Shopify’s servers in Canada and the US). All transfers comply with UK data protection standards using appropriate safeguards.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date".
Contact Us
If you have any questions or would like to exercise your rights, please contact:
BoxU Limited
Email: support@ukboxu.com
Address: (Office Only) Castle Park View, Castle Street, Bristol, BS2 0ND.
We’d love to hear from you!
Thank you for choosing BoxU Limited – your trusted source for quality products.