Overview
Effective Date: 20 May 2025
Thank you for shopping with BoxU Limited. We want you to be happy with your purchase. This Return & Refund Policy explains your rights and our procedures.
Your Right to Cancel (UK Consumer Law)
As a UK consumer, you have the legal right to cancel your order within “14 days” of receiving your goods, under the Consumer Contracts Regulations 2013.
To cancel, please email us at support@ukboxu.com with your order details, or fill in the “Return Request Form” right now.
You must return the item(s) within “14 days” of informing us of your cancellation.
Conditions for Returns
For a refund, items must be:
- Unused, unwashed, and in original condition
- In original packaging, with all accessories, manuals, and labels intact
“Exceptions (Non-returnable items unless faulty):”
- Perishable goods (e.g. food, plants)
- Personal care items (e.g. opened skincare, toothbrushes)
- Custom-made or personalised products
- Digital downloads or gift cards
Return Costs
- If the item is “not faulty”, return postage is your responsibility.
- If the item is “faulty, damaged, or misdescribed”, we will cover the return postage.
Refunds
Once we receive and inspect the returned item, we will notify you via email.
Approved refunds will be processed to your original payment method within “7 business days”.
We reserve the right to deduct amounts for diminished value if the item has been handled beyond what is necessary to check it.
Faulty or Damaged Items
Please contact us immediately at support@ukboxu.com with photos and details if you receive:
- A faulty product
- A product damaged in transit
- An incorrect item
We will arrange a replacement or refund as appropriate.
Parallel Import Products (Brand Disclaimer)
Some products sold on our site may be sourced via parallel import channels (e.g. IKEA, Dyson, Philips). While all products are genuine and new, they may not be covered by the official UK warranty of the brand.
This does not affect your statutory rights under UK consumer law.
Contact Us
For returns, refunds, or questions, please contact:
BoxU Limited
Email: support@ukboxu.com
Address: (Office Only) Castle Park View, Castle Street, Bristol, BS2 0ND.
We’d love to hear from you!
Thank you for choosing BoxU Limited – your trusted source for quality products.