Overview
Effective date: 20 May 2025
Brand Disclaimer
BoxU Limited is an independent retailer and is “not an authorised distributor, reseller, or affiliate of any third-party brands” mentioned on this website, including but not limited to:
IKEA®, Dyson®, Philips®, Nespresso®, Bosch®, Braun®, Russell Hobbs®, BaByliss®, Aesop®, Marvis®, Andrex®, Persil®, Mr Green®, Levoit®, Tefal®, John Lewis®, Muji®, Taylor & Brown®, Qexreed®, Slator®, and Supor®.
All product names, logos, trademarks, and registered trademarks are the property of their respective owners. Any use of brand names on our website is strictly for identification and compatibility purposes only and does not imply any official association or endorsement.
Parallel Import Policy
Some of the products we sell may be ‘parallel imports’ under the UK Trade Marks Act 1994 and related intellectual property legislation, i.e. goods that have been legally purchased by a third party from a European market (e.g. the Netherlands) and resold in the UK. Whilst these goods are genuine branded goods, as the UK is no longer part of the EU single market, the sale of such goods is subject to a declaration of legitimacy. This means:
- The products are “genuine and brand-new” but may have been originally intended for sale in markets outside the UK (e.g., EU countries).
- These products are legally purchased and imported into the UK under the "first-sale exhaustion principle," but “we do not claim any official brand warranty, service, or support for these items”, unless otherwise stated.
When purchasing parallel imported goods, consumers should be aware that the goods originate from the European market, and there may be differences with the local version of the United Kingdom in terms of packaging language, warranty policy and so on.
We make every effort to ensure all products are of high quality and as described.
If you have questions about a specific product, please contact us before purchase.
Warranty and After-Sales Service
For parallel import products, please note:
- “Brand warranty terms may not apply in the UK”. Any warranty claims should be made through BoxU Limited, not the original brand.
- We provide customer support for defective items within the scope of your statutory rights under UK consumer law.
- For brand-specific warranty queries, please contact the brand's official UK customer service.
Contact Us
If you have any questions about our Brand Disclaimer or Parallel Import Policy, please contact:
BoxU Limited
Email: support@ukboxu.com
Address: (Office Only) Castle Park View, Castle Street, Bristol, BS2 0ND.
We’d love to hear from you!
Thank you for choosing BoxU Limited – your trusted source for quality products.